· Starting out
Find the buyer and the user in a business enquiry
Notice when the person using your service and the person approving it need different information.
Articles from 2024
11 articles from Small Venture.
· Planning
A decision log for purchases you keep postponing
Move a recurring equipment debate toward an evidence-based choice.
· Operations
Turn repeated explanations into a useful customer guide
Write instructions around the moment customers get stuck rather than the questions you wish they asked.
· Planning
Make an assumptions list before a launch checklist
Identify the beliefs that need testing before you spend time polishing the opening day.
· Customer relations
Make a cancellation message easy to act on
Prepare clear operational instructions for a changed appointment without inventing rules as the situation unfolds.
· Customer relations
Make a temporary closure easy for customers to understand
Prepare the messages and handovers that keep a short break from becoming a confusing absence.
· Customer relations
A customer pickup needs a clear finish
Plan how finished work moves from storage to a verified handover.
· Starting out
Keep a simple record of work you decline
Learn whether unsuitable requests reveal a pattern or merely create noise.
· Operations
A waiting list needs a definition of ready
Turn interest into an orderly queue without implying that every request is a confirmed booking.
· Planning
The one-page plan that earns its place on your desk
Keep the decisions visible: customer, offer, delivery, evidence and next step.
· Operations
Choose a workspace by walking through an ordinary job
Evaluate a potential space through the tasks it needs to support.